Returns outside of the USA must pay for return shipping. Pilestone wants you to be completely satisfied with your purchase and therefore offers you FREE returns in the USA during our 60-DAY return period. Tracking information available to you and customer service representatives is the same, so we would really appreciate your understanding and patience if your package doesn't arrive as expected. International shipping is subject to delays due to cancellation of airlines. Packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic and holiday season. Pilestone cannot determine the exact amount of these fees in advance. If applied, duties and taxes (including VAT) will be the responsibility of the recipient. INTERNATIONAL SHIPPING $34.95 | 1-4 weeks (Varies upon location)ĭuty, customs tariffs and VAT (value added tax) are set by the local government and determined based on a combination of the destination of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. Not available for items shipping to Alaska, Hawaii, PO Boxes, U.S. Pending availability and credit card verification, orders placed before 10 am (ET) will arrive within 2-3 business days. Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses take additional time. Pending availability and credit card verification, orders will arrive within 3-8 business days. If the buyer chooses not to have the items resent and opts for a refund, shipping fees are not refundable. In the event a package is returned to us due to insufficient address or undeliverable as addressed, buyer will be responsible for the shipping cost to resend the item. This will ensure your order is packaged with care and arrives safely and securely. Please allow 1-2 business days for us to process your order.
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